POPI Act Compliant

Privacy Policy

Your privacy matters. This policy explains how Touch Base Consulting collects, uses, and protects your personal information.

Last Updated: February 2026

1. Who We Are

Touch Base Consulting is a digital marketing consultancy registered and operating in South Africa. We specialise in AI-powered website development, SEO strategy, and local business marketing for small and medium enterprises in the Hermanus, Overberg, and greater Western Cape regions.

Responsible Party: Touch Base Consulting
Address: 61 De Villiers Street, Sandbaai, 7200, Hermanus, South Africa
Email: [email protected]
Phone: +27 75 090 8984

2. Information We Collect

We collect personal information that you voluntarily provide to us when you contact us, use our services, or interact with our website.

Personal Information

  • • Name and surname
  • • Email address
  • • Phone number
  • • Business name
  • • Physical address

Technical Information

  • • IP address
  • • Browser type
  • • Device information
  • • Pages visited
  • • Referral source

3. How We Use Your Information

We process your personal information only for legitimate business purposes and in accordance with POPIA. These purposes include:

Responding to your enquiries and providing requested services

Delivering and managing our digital marketing services

Sending service updates and relevant marketing communications (with your consent)

Improving our website and services through analytics

Complying with legal obligations

4. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the following rights regarding your personal information:

Right to Access

Request confirmation of what personal information we hold about you.

Right to Correction

Request correction or deletion of inaccurate information.

Right to Deletion

Request deletion of your personal information (subject to legal requirements).

Right to Object

Object to processing of your personal information for direct marketing.

Right to Complain

Lodge a complaint with the Information Regulator of South Africa.

Right to Withdraw

Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

SSL Encryption

Secure data transmission

Secure Hosting

Protected servers

Access Controls

Limited data access

6. Third-Party Sharing

We do not sell your personal information. We may share your information with trusted third parties only in the following circumstances:

  • Service providers who assist us in delivering our services (e.g., hosting, email, analytics)
  • Legal requirements when required by law or to protect our rights
  • With your consent for any other purposes you have agreed to

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyse website traffic and improve our services.

You can control cookie settings through your browser. However, disabling cookies may affect certain website functionality.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us:

You may also lodge a complaint with the Information Regulator of South Africa.